Sometimes, users can not use file upload and API Endpoints as verification methods — this is why we also offer manual scan target verification on some occasions.

Who qualifies for manual scan target verification?

In exceptional cases, where verification of the project is not possible via File Upload or API Endpoints, we offer the possibility of a manual scan verification. This feature is usually available only for users of the “Professional” and Enterprise subscription plans, but we might review specific cases for other plans too.

What do you need to do?

To request the manual verification, select the Verify Scan Target section option before starting your Full Scan. By clicking the “Contact Customer Support” button, a pre-generated email containing the necessary information to verify the scan target opens up on your screen. If needed, you can add more details to the email, but do not remove any of the pre-included data!

Manual scan target verification

 

Please be aware that we cannot verify a scan target without a prior written confirmation that you are authorised to run an invasive scan on that application (ownership rights). It is mandatory to include the generated Scan ID and the Scan URL in your request.

How long does it take?

In contrast to the other verification methods that automatically start the scan, the manual verification process is longer. It might take up to two working days, and therefore delays in your scan could occur.

 

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